• First Level of Resolution: The Deputy Secretary of the State Board of Elections

  • The Deputy Secretary has 15 days from the receipt of your complaint to:

    • To determine if the complaint is valid and resolve it.

    • If the complaint is not valid, the Deputy Secretary will list the reasons for this decision and inform you in writing of your right to use the Alternative Dispute Resolution Process (ADR).

    • If there are several similar complaints then the Deputy Secretary may determine that the complaints can be resolved with a policy change. In this case, you will receive written notice of the steps taken to resolve the issue.

    • If you are unsatisfied with the Deputy Secretary’s decision, you have 10 days from the date of the decision to appeal and use the second level (ADR.)

• Second Level of Resolution: Alternative Dispute Resolution (ADR)
  The ADR specialist has 30 days to resolve your issue. The ADR specialist will contact you to set up a meeting. At this meeting, the ADR specialist will assist the people in dispute to come up with a solution. If this recommendation does not satisfy everyone involved, you have 10 days to request a hearing before the full State Board of Elections.

• Third Level of Resolution: Hearing before the State Board of Elections
  If a Board meeting is not scheduled within 30 days, SBE will request additional time to hear the case. If you refuse the additional time request, the State Board of Elections will hold a special meeting to hear your complaint.

  • At the hearing, you will have the opportunity to present your case before the Board.  The Board will then determine, by majority vote, if there is a violation of any provision of the voting rights outlined above.

The Help America Vote Act of 2002, requires that all grievances submitted to the State Board of Elections be resolved within 90 days.  As a result, the timelines listed above must be followed exactly or you risk losing your right to have your complaint resolved.